Welcome to Family Court Solutions ("we," "our," or "us"). We are committed to protecting your privacy and personal information. This Privacy Policy outlines how we collect, use, disclose, and manage your personal information. By using our website and services, you consent to the practices described in this policy.

​

1. Information We Collect

We collect personal information, including but not limited to names, dates of birth, contact details, payment information, records of communication with us and browsing activity, to provide our services.

​

2. How We Collect Information

We collect information through our website, forms, and cookies. Cookies are used to enhance user experience and track website usage. However, the main way we collect personal information is when we speak to you. If we did not collect your personal information, we would not be able to provide you with legal services. 

​

3. Use of Information

We use collected information primarily for providing you with legal advice and drafting your court documents. We also use it for purposes such as processing orders, and improving our services. We may also use your information for marketing purposes.

We are required by the laws, rules and regulations in NSW to collect and store your information to provide you with legal services. 

​

4. Disclosure of Information

We will not discuss with anyone what you have said to us unless it is necessary to share with police or health officials because of danger to health, personal safety or property or because we have been required to by a court or tribunal. 

We may share your information with trusted third-party service providers for business purposes such as website hosting, payment processing, and analytics. We will not sell your personal information to third parties.

​

5. Data Storage and Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure from our website. However, no data transmission over the internet can be guaranteed to be 100% secure. Use of our website is at your own risk. 

When you become a client of ours, we keep your information in a client management system ('CMS') approved by the Law Society of NSW. This CMS is cloud based. As the records are retained through the internet, there is always a risk of unathorised access.  

​

6. Access and Correction

You have the right to access, correct, and update your personal information. Please contact us at hello@familycourtsolutions.com.au or 1300 525 675 to make such requests.

​

7. Retention Period

We retain your personal information only as long as necessary for the purposes outlined in this policy or as required by law.

​

8. Marketing Communication

You may receive marketing communications from us. You can opt out of receiving these communications by following the instructions provided in the communication.

​

9. Cookies and Tracking

We use cookies and similar tracking technologies. You can manage your cookie preferences through your browser settings.

​

10. Third-party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their privacy policies.

​

11. Updates to Policy

This Privacy Policy may be updated from time to time. Changes will be posted on our website with the updated date.